Archives for August 2020

Hi! I’m Sarah! My role here at Coastal Turf is chatting to people on the phone or in person and showing them the different turf grasses. Sometimes I venture out onto the farm for some much needed outside time.

I really love chatting with everyone and learning why they need a new lawn. What they are going to use their new grassed area for. Then helping them to match the best new turf grass for their new lawn.

When I chat with people on the phone I try to visualise what they are describing about how their lawn looks now. Then how a beautiful new Coastal Turf lawn will make their home look and feel.

So I really love it when people send in pictures of their lawns. Often it’s quite close to what I had imagined, and other times it is totally different.

The Pacific Buffalo Sanctuary

For example when a beautiful older couple came out to the farm to see which turf grass would suit their lawn, I showed them several varieties, including the Pacific Buffalo . They feel in love with the look and feel of the Pacific buffalo. They chatted about their little dark yard and how it made them unhappy. So they were changing it.

We arranged for Mick, our expert delivery man and turf farmer, to take Pacific buffalo up to their home in Tweed Heads. A couple of weeks later I asked them how it was looking. I was so happy and excited when they sent me back this beautiful picture of their sanctuary, as they call it. It is not what I imagined, it is so much nicer!

One of the best parts of chatting with people on the phone, is when they call back. Sometimes it’s for more turf, sometimes it’s for advice, sometimes it’s for aftercare products. But it really makes me feel that our relationship with our customers is more than just that truck that drops off that grass. I like to think that we form real relationships with our customers.

I would really love to chat with you about what you want to achieve with your new Coastal Turf lawn, and how we can help you. Give me a call on 0266763695 or email through to me so we can start this exciting journey!

At Coastal Turf we understand the anxiety people are feeling about the border.

It can be quite scary. So at Coastal Turf we are here to help take the stress out of installing your new lawn.

Not only can we assist you in choosing the perfect lawn for you home, we can also take some of the stress of installation and delivery as well.

Rest assured that your new lawn from Coastal Turf is still able to be delivered, no matter what side of the border you are on. Coastal Turf has a NSW Government approved Covid Safe plan which protects both you and the Coastal Team. All while ensuring you get a value for money beautiful new lawn.

And our freight passes allow us to deliver your turf to you in Qld and NSW.

When you order your new lawn, an email will be sent you with the invoice, installation and after care guide as well all the payment details. Invoices can either be paid on line or you can call through to the office and pay over the phone. Unfortunately we do not offer cash payments for invoices anymore.

We will send you a text message the afternoon before letting you know an estimated time of delivery.

Our Team will bring you your new lawn to you on our trucks and then unload your turf with our bobcats. Your delivery will be as contact free as possible. Our drivers will say hello with a smile and move your turf as close as possible to where you want to install your new lawn.

Ask the guys for any advice you need, at the standard 1.5 distance.

And for those picking up your turf, we will load your turf for you into your vechile to make your life easier and healthier. Please if you are concerned or worried please have a chat to Sarah in the office. She is happy to help with anything she can.