Delivery Service

Dispatch & Deliveries Policy

Last updated: 28th July 2025

At Coastal Turf, we are committed to ensuring that your turf and fertiliser orders are delivered promptly, safely, and in the best possible condition. Please read our Dispatch & Deliveries Policy to understand how we manage delivery logistics and what you can expect.

1. 

Delivery Area

We deliver to selected locations within Queensland and New South Wales, Australia. If you’re unsure whether your location is within our delivery zone, please contact us before placing your order.

2. 

Dispatch Timeframes

  • Turf Orders: Turf is a fresh, living product and is harvested to order. Dispatch typically occurs on the day on requested delivery, depending on weather, availability, and delivery scheduling.

Please note: Dispatch times may vary during peak seasons or due to adverse weather conditions.

3. 

Delivery Days

Deliveries are generally made Monday to Saturday, excluding public holidays. We will contact you to confirm your delivery date once your order is scheduled.

4. 

Delivery Requirements

  • You must provide an accurate delivery address and access instructions if applicable (e.g., gate codes, specific drop-off location).
  • Turf is delivered on pallets and may require forklift access or flat ground for safe unloading.
  • It is your responsibility to ensure someone is available to receive and inspect the delivery, or to leave clear instructions for unattended delivery.

5. 

Unattended Deliveries

If you cannot be present at the time of delivery:

  • Please provide clear instructions for where to leave the product.
  • Once the turf or fertiliser is delivered as instructed, Coastal Turf is not liable for any loss, damage, or deterioration of the product.

6. 

Delivery Fees

Delivery fees are calculated based on location, order size, and delivery method. The total delivery cost will be shown at checkout or provided to you during order confirmation.

7. 

Delays & Liability

While we strive to meet all delivery timeframes:

  • Delays may occur due to traffic, weather, harvest conditions, or other unforeseen issues.
  • Coastal Turf is not responsible for delivery delays outside of our control.
  • We are not liable for any loss or damage arising from delayed deliveries.

8. 

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect:

  • Contact us within 24 hours of delivery.
  • Include clear photos and a description of the issue.
  • We will assess the situation and determine an appropriate resolution.

9. 

Contact Us

For any questions or to make special delivery arrangements, please contact us at:

📧 [email protected]

📞 02 66763695 

📍 Coastal Turf, 279 Round Mountain Road, Round Mountain NSW 2484